Commercial
Commercial Service Agreement
Agreement Between: Crisp Cleaning (Provider) and Commercial Client (Client). This agreement governs all B2B services.
Services
Crisp Cleaning agrees to provide commercial cleaning services, including but not limited to:
- Offices
- Retail stores
- Gyms
- Warehouses
- Airbnb & short-stay accommodations
- Strata/Apartment common areas
- General commercial premises
Scope of services will be defined in writing for each client.
Payment Terms
- All commercial services are to be paid prior to the service.
- For ongoing arrangements, payments will be automatically processed 48 hours prior to each scheduled clean.
- Invoices are due immediately unless otherwise agreed in writing.
- Failure to pay results in automatic suspension of services.
Cancellations
- Commercial clients must provide 14 days’ written notice to cancel or modify a scheduled service.
- Cancellations with less than 14 days’ notice may incur up to 50% of the scheduled service fee.
Access
The client must provide:
- Door codes
- Keys
- Security access cards
- Parking arrangements (if required)
Crisp Cleaning is not liable for delays or cancellation caused by lack of access.
Parking Requirements
Where parking is unavailable or inaccessible, the clean may be cancelled at our discretion. Metered parking fees are payable by the customer.
Workplace Health & Safety Obligations
Crisp Cleaning contractors must be provided with a safe working environment.
Clients must inform us of:
- Hazardous materials
- Restricted areas
- Safety risks
- Special cleaning instructions
Crisp Cleaning is not responsible for injuries caused by unsafe premises.
Liability
We are responsible for:
- Damage caused through negligence
- Loss of property directly caused by cleaners
- Failure to deliver agreed services
We are not responsible for:
- Pre-existing damage
- Items that degrade due to age or fragility
- Issues arising from unclear instructions
- Building defects, electrical faults, or plumbing failures
- Losses caused by incorrect access information
Termination
- Either party may terminate with 14 days’ written notice.
- Immediate termination applies for misconduct, safety risks, or non-payment.