Privacy Policy
Last Updated: 29 November 2025. Learn how Crisp Cleaning collects, uses, and protects your personal information.
Introduction
Crisp Cleaning ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with us online or use our cleaning services.
By using our website or booking a service, you agree to the terms of this Privacy Policy.
What Personal Information We Collect
2.1 Personal Information
- Full name
- Email address
- Phone number
- Residential or business address
- Billing information
- Cleaning service details (property type, service requirements)
2.2 Payment Information
Payments are processed through Stripe. We do not store credit card details ourselves. Stripe's privacy policy applies to payment data.
2.3 Service & Operational Information
- Booking history
- Communication records
- Notes relating to your cleaning preferences
- Contractor notes (for service execution)
2.4 Technical Information (Website & Digital Analytics)
Collected automatically via cookies:
- IP address
- Browser type
- Device type
- Website usage patterns
- Analytics data (Google Analytics, Meta Pixel)
How We Collect Your Information
We collect personal information through:
- Website booking forms
- Quote and contact forms
- Cookies and analytics tools
- Email, SMS, or phone communication
- Contractor input after a service
- Internal databases (MongoDB dashboard, Stripe records)
How We Use Your Information
We use your information for:
- Processing bookings and payments
- Communicating regarding your service
- Assigning contractors to jobs
- Managing your account, loyalty rewards, or Cleaners Pass
- Improving our website, customer experience, and operations
- Marketing emails, service updates, and promotions (you may opt-out anytime)
- Legal compliance and dispute resolution
Disclosure of Personal Information
5.1 Cleaning Contractors
Contractors receive necessary details (name, suburb, service notes, access instructions). They are bound by confidentiality obligations.
5.2 Service Providers
- Stripe (payments)
- Database/hosting platforms (e.g., MongoDB)
- Email and SMS communication tools
5.3 Legal or Safety Obligations
We may disclose information when legally required (fraud, safety risk, unlawful activity).
We do not sell, rent, or trade your personal information.
Storage & Security
We store your data in:
- Stripe
- MongoDB (cleaning job database)
- Internal password-protected systems
We implement:
- Encryption
- Access controls
- Limited contractor visibility
- Secure payment processing
- Routine data audits
However, no online system is completely risk-free.
Marketing Communications
By using our services, you may receive:
- Service reminders
- Promotions
- Loyalty updates
- Important operational communications
You can opt out at any time by selecting "unsubscribe" or emailing us.
Access & Correction
You may request access to, or correction of, your personal information by contacting:
crispcleaningmelbourne@outlook.com
Complaints
If you believe your privacy has been breached, contact us directly. We will investigate and respond within 30 days.
Updates to This Policy
We may update this policy as our business evolves. The latest version will always be published on our website.